FAQ

WHEN WILL YOU SHIP MY ITEMS? All orders are subject to a handling period before shipment, usually 2 - 3 business days. Most orders leave the warehouse within 3-5 business days after receipt of payment. You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order.  Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled. Please make sure to provide the correct shipping address. urbanemode.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address. In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. urbanemode will not be held responsible for customs taxes. WHEN WILL MY ITEMS ARRIVE? Clothing and apparel items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries. WHERE ARE MY ITEMS COMING FROM? Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China. WILL MY ITEMS BE SENT IN ONE PACKAGE? For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us. DO YOU SHIP OUTSIDE THE UNITED STATES? We are only able to ship within the United States at this time, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience. WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK? Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.  HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES? We get these prices from our wholesalers or from competitor analysis. DO YOU SELL WHOLESALE? Yes. Email us for details (support@urbanemode.com). 

RETURNS
Because our products are made to order we do not offer returns and all sales are final. If your product is damaged or has any issues, we will do a return. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to us. Once received we will send you a brand new product at no cost to you.
REFUNDS (IF APPLICABLE)
Because of our production process, we currently do not offer refunds. Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If a refund is approved, you will be issued a full refund minus shipping costs and a 20% restocking fee.
SHIPPING
To return your product, you should mail your product to: 
ATTN:Urbanemode  
ADDRESS 607 Boylston St.
                   Suite 394L
                   Boston MA 02116 
Please include in the return box your order number and the reason for the return so that the return can be properly applied to your account.
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please use a trackable shipping service and purchase shipping insurance. We can't guarantee that we will receive your returned item.